PARTNER CODE OF CONDUCT OF THE ODTAHOMAT.CZ PORTAL

1.1. Representation: The Transporter is aware that they act as a professional partner when executing transport mediated by the Portal. Polite and professional behavior towards the Customer is required.

1.2. Technical Condition: The transport vehicle (tow truck) must be in good technical condition, clean, and fully equipped for safe loading and securing of the vehicle (certified straps, functional winch, etc.).

1.3. Expertise: The driver must be trained in handling various types of vehicles (e.g., automatic transmissions, electric vehicles, lowered chassis) to prevent damage.

2.1. Price Adherence: The price agreed on the Portal is binding and final. The Transporter must not demand additional fees from the Customer on-site (e.g., for mileage, tolls) that were not previously approved in the request.

2.2. Payment Ethics: The Transporter is obliged to issue a proper tax document (invoice or cash receipt) to the Customer corresponding to the agreed price.

2.3. Anti-Bypassing: The Transporter commits not to bypass the Portal by attempting to arrange future transports with the Customer outside the odtahomat.cz system to avoid commission fees.

3.1. Deadlines: Punctuality is a priority. In the event of an unexpected delay (accident, traffic jam), the Transporter is obliged to immediately inform the Customer and the Portal Dispatch.

3.2. Availability: From the moment the transport is confirmed until its completion, the Transporter (driver) must be reachable at the provided telephone number.

3.3. Documentation: The Transporter commits to performing photo documentation of the vehicle during loading (especially of existing damage) to prevent potential disputes with the Customer.

4.1. Securing the Cargo: The Transporter must not endanger road safety or the cargo through improper securing. The vehicle must be fixed at least according to standard vehicle transport norms.

4.2. Validity of Documents: The Transporter guarantees that every journey is executed with a valid license and liability insurance. Executing a journey without valid insurance is considered a gross violation of this code.

5.1. Reviews: The Transporter must not pressure the Customer regarding ratings on the Portal. High-quality ratings are earned exclusively through top-tier service.

5.2. Confidentiality: The Transporter maintains confidentiality regarding the Portal's internal processes and confidential customer information.